How to Make a Complaint

Last updated: October 2026

Every homeowner who contacts Istime Tree Service should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Raise

You can contact us about:

• Your experience calling or contacting Istime Tree Service
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. Each one answers for its own quotes, prices, work and customer service. If tree work on your property went badly, start by taking it up with the provider directly, and keep a written record.

Still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Istime Tree Service cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

Filing Your Complaint

Email contact@istime.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Send It

You will get an email acknowledging your complaint, usually within a few business days. We then review what happened, which may include contacting the provider. Afterward we reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For issues involving licensed contractors, a state or local licensing office may also be able to help.

Contact

Email: contact@istime.living